Get in touch
One inbox, and a person reads it. Support, billing and bug reports all arrive in the same place, and we typically reply within 24-48 hours on business days.
What to include
The domain you are tracking, the page if it is about one page, and what you expected to see against what you got. If it is about a scan, paste the scan link: it carries the questions we asked and the answers we got back, so we can read the same thing you are reading. For anything about a charge, the email on the receipt: DodoPayments is our merchant of record, so the receipt comes from them and not from us.
Faster than waiting on us
- Cancel or switch a plan in Dashboard → Settings → Billing. Cancelling keeps the plan until the period you have paid for ends.
- Delete your account and everything attached to it in Dashboard → Settings → Preferences. It runs while you wait, and the privacy policy lists exactly what goes.
- Ask for a refund within 30 days of the charge and we refund it. The window and the one exception are in the terms.
- The free tools need no account, so there is nothing to unlock and nothing to ask us for.
- Want to see what a scan reads like before you ask about one? The free AI visibility check runs without an account and without a card.